Tutor Verification Policy

1. Scope

This policy applies to tutors considered for matching on ycwhronos.com. Verification supports matching decisions; it is not a guarantee of any outcome, qualification or conduct.

2. Identity check

• Government-issued ID comparison with the tutor’s stated name.
• Confirmation of contact details and right to work or provide services, where relevant.
• Sanctions and adverse-media screening proportionate to risk.

3. Credential check

• Review of declared degrees, certificates and language qualifications.
• Issuer confirmation where the issuer offers a verification channel.
• Recording of verified, unverified and unverifiable items in the tutor file.

4. Reference check

• Collection of references from prior students, employers or professional contacts.
• Structured questions on reliability, teaching practice and safeguarding.
• Notes retained with the date, channel and interviewer.

5. Schedule-overlap check

• Comparison of tutor availability with requested time zones, days and lesson lengths.
• Confirmation that declared capacity does not conflict with existing bookings.
• Re-check on material schedule changes.

6. Limits

Checks rely on documents and information available at review time. We do not continuously monitor tutors, and we do not warrant lesson quality, results, availability, or the accuracy of self-reported claims. Verification status may change on new information.

7. Advertising claims

Claims about qualifications, matching quality, results or verification are substantiated before publication and must not mislead, as required by Law of Ukraine No. 270/96-VR of 3 July 1996 'On Advertising'.

8. Legal framework

Provider identification follows Law of Ukraine No. 675-VIII of 3 September 2015 'On Electronic Commerce'. Pre-contract information and complaint handling follow Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection'. Personal data, including verification records and cookies that identify users, are processed under Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'; consent is obtained where required, and minors’ data receives heightened care with parent or representative authorisation where legally required.

9. Complaints and disputes

Contact us first at contact@ycwhronos.com or +380 679 474 3447. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection.