Refund Policy
This policy explains fees, cancellation, refund and rescheduling rules for services booked at ycwhronos.com before you submit personal data or pay.
1. Pre-contract information
Prices in UAH are shown at checkout. Before payment we confirm the service, its scope, price, duration, cancellation and refund terms and the complaint procedure, as required by Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection'.
2. Cancellation and refunds
Cancellation at least 24 hours before the scheduled start gives a full refund to the original payment method. Cancellations made within 24 hours are non-refundable, except where Ukrainian law provides otherwise. Duplicate charges, services not provided, or technical failures attributable to us are refunded in full. Approved refunds are issued within 5 business days; banks may take up to 10 business days to post them.
3. Rescheduling and no-shows
One free reschedule per booking is available at least 12 hours before the start. Tutor cancellation or no-show: full refund or a free replacement lesson. Student no-show: the lesson is treated as delivered.
4. Complaints and dispute resolution
Send complaints to contact@ycwhronos.com or +380 679 474 3447 within 14 days of the event; we reply within 10 business days. Consumer disputes may be referred to the State Service of Ukraine for Food Safety and Consumer Protection (Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection').
5. Advertising and personal data
Statements about tutors, their qualifications, matching or results are substantiated and not misleading (Law of Ukraine No. 270/96-VR of 3 July 1996 'On Advertising'). Personal data is processed as described in our Privacy Policy and Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'; for minors, consent or authorisation of a parent or legal representative is obtained where required.
6. Service provider
PE ycwhronos.comEDRPOU 08422572
Business Center Gulliver, 1A Sportyvna Square, Office 1207
Kyiv, 01023, Ukraine
Email: contact@ycwhronos.com
Phone: +380 679 474 3447
Managing Director: Julia Weber