Privacy Policy

ycwhronos.com (PE) · EDRPOU 08422572 · Last updated: 1 January 2025

1. Controller

ycwhronos.com, a private entrepreneur (PE) registered in Ukraine, EDRPOU code 08422572, at Business Center Gulliver, 1A Sportyvna Square, Office 1207, Kyiv, 01023, Ukraine. Managing Director: Julia Weber. Email: contact@ycwhronos.com. Phone: +380 679 474 3447.

2. Data we collect

  • Learner and parent/guardian name, email address and phone number.
  • Booking details: subject, lesson format, schedule and payment status.
  • Messages sent to our support channel and complaint records.
  • Technical data such as IP address, device type and pages visited.

3. Purposes and legal basis

We process data to arrange lessons, take payment, provide support, handle complaints and meet legal duties. Processing is based on your consent, performance of a contract and our legal obligations under Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection', Law of Ukraine No. 675-VIII of 3 September 2015 'On Electronic Commerce' and Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection'.

Marketing claims about tutor qualifications or matching quality are substantiated and presented in line with Law of Ukraine No. 270/96-VR of 3 July 1996 'On Advertising'.

4. Minors

Where a learner is a minor, we require consent or authorisation from a parent or legal representative before processing, as required by Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'.

5. Cookies

Cookies that identify users are treated as personal data. We ask for consent before setting them and explain each category in the cookie banner, under Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'.

6. Retention and sharing

We keep data only as long as needed for the purposes above or as required by law. Processors, including payment and hosting providers, act on our instructions under written contracts.

7. Your rights

  • Access, correction and deletion of your data.
  • Withdrawal of consent at any time.
  • Restriction of processing and objection.
  • Complaint to the Ukrainian Parliament Commissioner for Human Rights.

8. Complaints

Write to contact@ycwhronos.com or +380 679 474 3447. Consumer disputes may also be raised with the State Service of Ukraine for Food Safety and Consumer Protection under Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection'.