Terms of Service
Provider
ycwhronos.com is operated by PE ycwhronos.com, Business Center Gulliver, 1A Sportyvna Square, Office 1207, Kyiv, 01023, Ukraine, EDRPOU 08422572. Contact: contact@ycwhronos.com, +380 679 474 3447. Managing Director: Julia Weber. These Terms are issued under the Law of Ukraine No. 675-VIII of 3 September 2015 'On Electronic Commerce'.
Scope
We match learners with independent tutors and do not deliver lessons; lesson contracts are between you and the tutor. Qualification, matching and result claims are substantiated and not misleading (Law of Ukraine No. 270/96-VR of 3 July 1996 'On Advertising').
Pricing
Before booking or paying, we show the service, price, terms, duration, cancellation/refund rules and complaint procedure (Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection'). Fees are payable in advance unless stated; no hidden charges apply.
Cancellation and refunds
Reschedule or cancel free of charge at least 24 hours before a session. Later cancellations may be non-refundable. Unused prepaid packages are refunded to the original payment method within 10 business days, less provider costs. Statutory rights are unaffected.
Your obligations
Provide accurate details, be 18+ or have parent/legal-representative authorisation, use the service lawfully, and do not misuse or resell it. Personal data is processed under the Law of Ukraine No. 2297-VI of 1 June 2010 'On Personal Data Protection'.
Liability
We do not guarantee specific outcomes; liability is limited to fees paid, except where law requires otherwise.
Complaints and contact
Send complaints to contact@ycwhronos.com or +380 679 474 3447; we reply within 10 business days. You may contact the State Service of Ukraine for Food Safety and Consumer Protection (Law of Ukraine No. 1023-XII of 12 May 1991 'On Consumer Protection').
PE ycwhronos.com, Business Center Gulliver, 1A Sportyvna Square, Office 1207, Kyiv, 01023, Ukraine.